Developing a Conceptual Model with Policy Implications to Better Support Healthcare Providers Working with Older Adults during a Pandemic: An Interpretive Descriptive Qualitative Study.

Although many studies cover the experiences of older adults during the COVID-19 pandemic, few address the daily impact upon health care workers' lives. We used an adapted interpretive description approach to analyze narrative data from 54 practitioners working with older adults, June-October 2021. Stemming from research with those working in the health field, this approach applies knowledge directly back to policy and practice. Analysis of narrative data from open-ended survey questions produced themes and conceptual mapping of practitioners' experiences. Findings illustrate: Advantages and disadvantages of going virtual; challenges of quickly changing policies; concerns about personal and patient safety during the pandemic; needs of the organization and staff; and work-life balance issues. Clearly defining policy-based solutions for delivering services during emergencies offers ways to improve practitioners' and older adults' quality of life.